We will be closed for our annual summer vacation Monday, July 3 - Friday, July 7.
Online orders will still be accepted during this time and will ship upon our return the following week. Thank you for your patience!
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lipbalmtubes.com


Please read carefully before ordering.
Placing an order signifies you have read and agree to our policies.


LipBalmTubes.com is a subsidiary of:
Rustic Escentuals, LLC
1050 Canaan Road
Roebuck, SC 29376

Telephone Orders
864-384-5331
Telephone orders are accepted Monday through Friday,
10 am - 5:00 pm EST, excluding all Federal holidays.
If you need assistance placing an order, email Cherie@RusticEscentuals.com.

Website Support
864-384-5331
Available 10 am - 5:00 pm EST, excluding all Federal holidays.
If you need assistance with the website or your account, email WebSupport@RusticEscentuals.com.

Product Questions & Support
Phone: 864-582-9335
Email: TechSupport@RusticEscentuals.com

(Warehouse/Order questions)
864-582-9335
864-582-9334 (fax)

Warehouse Hours

Monday through Friday from 9:00 am to 3:00 pm (Eastern) excluding Federal holidays.

FAQ's, Payments Options & Policies

We accept payments in the form of Visa and MasterCard only.

We do not accept Money Orders or any other forms of payment other than listed above.

If you would like to use PayPal we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from your PayPal account and can be used anywhere MasterCard is accepted.

We ship only UPS. We do not ship by U.S. Postal Service and cannot accommodate special requests.

We do not have a printed catalog.

Any mailed orders with checks or money orders will be not be fulfilled or returned.

We do not ship orders COD.

We do not offer credit terms or Net 30 credit accounts.

If your credit card is declined more than once you may be charged a Manual Order Processing Fee (up to $6.00) which will be charged to your credit card. You understand, agree to this fee and authorize its charge by placing an order on our site. WARNING: If your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes.

We are not responsible for delays in order processing due to declined credit cards.

We reserve the right to refuse service to anyone at any time for any reason.

Your acceptance of this sales contract prohibits you from taking any action that negatively impacts Rustic Escentuals, LLC, RusticEscentuals.com, LipBalmTubes.com, AromaHaven, AH/RE, or any derivative name thereof.

South Carolina residents will be charged Sales Tax in the amount of 6%. If you wish to be exempt from South Carolina taxes, you must complete a Certificate of Exemption from the SCDOR and mail it to us. We will keep it on file.

Minimum Order

We greatly appreciate all orders, but a $15 minimum purchase applies.

Shipping and Handling Policy

All orders are shipped via UPS. We are closed on Saturday, Sunday, and Federal holidays and do not ship during these times. Local customers may save shipping costs by picking up orders. Order pickup is by appointment only giving at least 24 hours notice.

Orders are downloaded several times a day. We try to ship orders the same day they are received, but sometimes it isn't possible due to order volume - so please allow at least two business days to process your order.
Once an order has been placed, it cannot be changed. Any additions to your order will be treated as a new order and shipped separately.

We do not ship orders on weekends or holidays. Do not count these days towards your total ship time. Point of departure is South Carolina. If you live on the West Coast, your ship time is at least 4-7 business days in transit which does not include processing time in our warehouse. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service.


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Again, we utilize UPS exclusively for both domestic and International orders. We do not ship UPS Collect, UPS Third Party, or to UPS Account #'s other than our own. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date.

International Shipping and special note for Canada Customers

We utilize UPS Worldwide Express and FedEx for all International orders except Canada. Orders to Canada are shipped UPS Standard. All parcels to Canada will contain a NAFTA Declaration. International customers ordering via UPS are responsible for all Customs/Duty tax and brokerage fees for order. FedEx International Priority and FedEx International Economy shipping costs include all brokerage fees. Customer is responsible for all Custom/Duty tax fees.

NOTE: ADDITIONAL UPS FEES

When you place an order, please be very careful to list your complete shipping address (including Suite or Apartment numbers) and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery address info so that we may ship to you in care of your company/business.

We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to reship to you again. If you list an incorrect or incomplete address and UPS does an address correction, they charge an address correction fee. The minimum fee charged for an address change is $15.00‚Äč, but can be higher depending on the change of the address. You are responsible for this fee if it is a result of an error you made when entering your address/shipping information OR if you contact UPS and ask that the package be delivered elsewhere.

If you don't list your address with the appropriate apartment number, suite number, mobile home lot #, floor number, etc., UPS will charge the aforementioned address correction fee.

For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a difference!

Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card within a 30 day period and only if we are assessed a fee by UPS. We will be happy to provide proof of the fee for your records. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.

We do our absolute best to package tightly and securely. However, if you have breakage in your order please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakage due to shipper at our expense. All items leave us in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.

Any refused shipments will be billed the cost of shipping charges and a 25% restocking fee will be incurred.

Return Policy

Once a package has left our hands, we can no longer vouch for the contents. Therefore, to protect the integrity of our products, we do not accept returns.

South Carolina Residents

You will be charged tax in the amount of 6%. If you wish to be exempt from South Carolina taxes, you must complete and sign a Certificate of Exemption from the SCDOR and mail it to us. We will keep it on file.

Privacy Policy

We respect your right to privacy & agree not to share or sell any of your personal information. This information is collected for the sole purpose of billing, shipping and e-newsletter (which you may opt out from at any time). All items on this web site are to be considered the property of the web master and may not be used without prior authorization.

Declined Credit Cards

If your credit card is declined more once you may be charged a Manual Order Processing Fee (up to $6.00) which will be charged to your credit card. You understand, agree to this fee and authorize its charge by placing an order on our site. WARNING: If your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes.

Catalog

Due to the ever changing nature of our product line, we do not maintain a printed catalog. All in stock items are listed online.

Liability/Disclaimer

All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in your particular circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. We reserve the right to refuse service to anyone at any time for any reason. All prices and policies are subject to change without notice.
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