Please read carefully before ordering.
Placing an order signifies you have read and agree to our policies.
LipBalmTubes.com is a subsidiary of:
Rustic Escentuals, LLC
1050 Canaan Road
Roebuck, SC 29376
Telephone orders are accepted Monday through Friday,
10 am - 5:00 pm EST, excluding all Federal holidays.
If you need assistance placing an order, email Cherie@RusticEscentuals.com.
Available 10 am - 5:00 pm EST, excluding all Federal holidays.
If you need assistance with the website or your account, email WebSupport@RusticEscentuals.com.
Product Questions & Support
Warehouse HoursMonday through Friday from 9:00 am to 3:00 pm (Eastern) excluding Federal holidays.
FAQ's, Payments Options & PoliciesWe accept payments in the form of Visa and MasterCard only.
We do not accept Money Orders or any other forms of payment other than listed above.
If you would like to use PayPal we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from your PayPal account and can be used anywhere MasterCard is accepted.
We ship only UPS. We do not ship by U.S. Postal Service and cannot accommodate special requests.
We do not have a printed catalog.
Any mailed orders with checks or money orders will be not be fulfilled or returned.
We do not ship orders COD.
We do not offer credit terms or Net 30 credit accounts.
If your credit card is declined more than once you may be charged a Manual Order Processing Fee (up to $6.00) which will be charged to your credit card. You understand, agree to this fee and authorize its charge by placing an order on our site. WARNING: If your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes.
We are not responsible for delays in order processing due to declined credit cards.
We reserve the right to refuse service to anyone at any time for any reason.
Your acceptance of this sales contract prohibits you from taking any action that negatively impacts Rustic Escentuals, LLC, RusticEscentuals.com, LipBalmTubes.com, AromaHaven, AH/RE, or any derivative name thereof.
South Carolina residents will be charged Sales Tax in the amount of 6%. If you wish to be exempt from South Carolina taxes, you must complete a Certificate of Exemption from the SCDOR and mail it to us. We will keep it on file.
Minimum OrderWe greatly appreciate all orders, but a $15 minimum purchase applies.
Shipping and Handling PolicyAll orders are shipped via UPS. We are closed on Saturday, Sunday, and Federal holidays and do not ship during these times. Local customers may save shipping costs by picking up orders. Order pickup is by appointment only giving at least 24 hours notice.
Orders are downloaded several times a day. We try to ship orders the same day they are received, but sometimes it isn't possible due to order volume - so please allow at least two business days to process your order.
Once an order has been placed, it cannot be changed. Any additions to your order will be treated as a new order and shipped separately.
We do not ship orders on weekends or holidays. Do not count these days towards your total ship time. Point of departure is South Carolina. If you live on the West Coast, your ship time is at least 4-7 business days in transit which does not include processing time in our warehouse. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service.
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Again, we utilize UPS exclusively for both domestic and International orders. We do not ship UPS Collect, UPS Third Party, or to UPS Account #'s other than our own. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date.
International Shipping and special note for Canada CustomersWe utilize UPS Worldwide Express and FedEx for all International orders except Canada. Orders to Canada are shipped UPS Standard. All parcels to Canada will contain a NAFTA Declaration. International customers ordering via UPS are responsible for all Customs/Duty tax and brokerage fees for order. FedEx International Priority and FedEx International Economy shipping costs include all brokerage fees. Customer is responsible for all Custom/Duty tax fees.
NOTE: ADDITIONAL UPS FEESWhen you place an order, please be very careful to list your complete shipping address (including Suite or Apartment numbers) and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery address info so that we may ship to you in care of your company/business.
We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to reship to you again. If you list an incorrect or incomplete address and UPS does an address correction, they charge an address correction fee. The minimum fee charged for an address change is $15.00, but can be higher depending on the change of the address. You are responsible for this fee if it is a result of an error you made when entering your address/shipping information OR if you contact UPS and ask that the package be delivered elsewhere.
If you don't list your address with the appropriate apartment number, suite number, mobile home lot #, floor number, etc., UPS will charge the aforementioned address correction fee.
For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a difference!
Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card within a 30 day period and only if we are assessed a fee by UPS. We will be happy to provide proof of the fee for your records. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.
We do our absolute best to package tightly and securely. However, if you have breakage in your order please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakage due to shipper at our expense. All items leave us in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.
Any refused shipments will be billed the cost of shipping charges and a 25% restocking fee will be incurred.