LipBalmTubes.com is a division ofRustic Escentuals, LLC
1050 Canaan Road, Roebuck, SC 29376
Telephone orders are accepted Monday through Friday,
10 am - 5:00 pm EST, excluding all Federal holidays.
If you need assistance placing an order, email Cherie@RusticEscentuals.com.
Website SupportHelp is available most days of the week for any issues you might be having with the website or your account. Dropping our web team an email is the fastest way to get help. They can also be reached by phone Monday through Friday, 10 am - 5:00 pm EST, excluding all Federal holidays.
Product Questions & SupportWe are available in the warehouse to assist with questions regarding candle making supplies, soap making supplies, lip balm tubes, lip balm flavor oils, candle making fragrance oils, candle scents, soap scents, etc. We receive a large volume of email and phone calls, so please be patient if you don't get an immediate response. Product support is available from 9 am - 2 pm (Eastern) Monday through Friday. If you do not receive an answer to your call, please leave a clear message with your first and last name as well as a telephone number where you may be reached. Remember to please speak slowly so they can write down your number.
Tech Support email: TechSupport@RusticEscentuals.com
Tech Support phone Line: 864-582-9335
Order Customer ServicePlease contact us if you have questions about orders, payment processing, or stock status. Please read our Policies page for answers to commonly asked questions - most answers can be found right on our website. If you can't find it there, then please contact us.